Management Team
Alex Kroon – President and Chief Executive Officer
Alex joined CMN Inc. as Chief Operating Officer in April 2005 and was promoted to President and CEO in November 2007. Since 2005, CMN has more than tripled in revenues, been acquired by Europ Assistance and successfully expanded products, markets and capabilities. Alex is also the President of GMMI which was acquired in 2008. He holds a degree in engineering physics from Queens University. Alex has held senior leadership positions in both entrepreneurial and corporate environments, including being on the leadership team of two successful startup companies. He has also been directly responsible for running operations for the Canadian division of a global company, launching new products and assisting organizations to improve the effectiveness of their people, processes and technology.
With over 20 years of leadership experience obtained in the cost containment, assistance, technology, telecom, and consulting sectors, Alex brings a diverse and well rounded senior leadership background to CMN. As the head of CMN’s executive leadership team, his leadership has been, and will continue to be, instrumental in the stewardship of CMN’s significant growth, prosperity and improvement.
Peter Lozier – Executive Vice President, Sales, Marketing and Provider Relations
Peter joined CMN Inc. in February 2001 and was promoted to Executive Vice President of Sales, Marketing and Provider Relations in November 2007. He holds a degree in kinesiology from the University of Guelph and is a member of the Insurance Institute of America. Peter has been in the healthcare cost containment industry for most of his professional career, beginning in the insurance industry at the medical assistance level; advancing to claims management and provider relations; and then moving into business development.
With over 15 year’s experience, Peter has a solid knowledge base of the Canadian and International medical, insurance and cost containment industries. As a member of CMN’s executive leadership team, he has been – and will continue to be – instrumental in driving CMN’s growth and prosperity.
Derrick Davidson – Vice President, Operations
Derrick joined CMN Inc. as the Vice President, Operations in November 2007. He holds a Bachelor of Arts degree in economics from the University of Manitoba. Derrick has held senior leadership positions in life and disability claims, inforce administration, market conduct and compliance, and internal audit. In a previous role, he was directly responsible for blocks of business in the Caribbean, which given CMN’s presence in that market, is a key strength.
With over 20 years of experience in the Canadian and international life and health insurance industry, along with extensive experience in project management, mergers, and acquisitions, Derrick brings a very diverse and well-rounded background to CMN. As a member of CMN’s executive leadership team, he has been – and will continue to be – instrumental in driving CMN’s growth and prosperity.
Ray Fernandes, C.A., A.C.C.A – Vice President, Finance
Ray joined CMN Inc. as Vice President, Finance in January 2007. He holds the Association of Chartered Certified Accountants (A.C.C.A) designation from the London School of Accounting and the Canadian Chartered Accountant (CA) designation. Prior to joining CMN, Ray was Chief Financial Officer of an entrepreneurial U.S. - based group, where he was responsible for managing the financial affairs and systems developments for several manufacturing companies in Canada and the U.S.
With over 20 years of auditing, finance, and accounting experience obtained in the general and life insurance, retail, public utilities, and manufacturing industries, Ray brings a strong and varied financial background to CMN.
Manny Kandola – Vice President, Information Technology Solutions
Manny joined CMN Inc. as Director, Technology in April 2006. He is a graduate with honors in computer science technology from Sheridan College, has a post-graduate degree with honors in technology management from the University of Toronto, and is an Oracle-, Sun Microsystems- and Microsoft- certified professional in internet development and data mining technologies. He also holds two European Governors Commendations for Academic Achievements. Prior to joining CMN, Manny spearheaded the internet technology architecture and development for one of the largest school boards in Canada, enhancing the mission, vision, and core functions of K-12 education. Manny has also held leadership roles and consulted for several private and public organizations, helping enable information and communication technologies platforms for eBusiness-based solutions. His professional research interests are in the business intelligence and knowledge management technologies, and Manny has written several articles on these topics for leading IT publications.
With over a decade of information technology experience obtained through his various leadership and consulting roles, as well his many research interests, Manny brings a strong information and communication technology foundation and vision to CMN’s eBusiness model.
Rosanna Fisico – Director, Quality Assurance
Rosanna joined CMN Inc. in 1998 and assumed the role of Director, Quality Assurance in April 2006. As one CMN’s original team members, she has contributed to the growth and success of CMN by developing, implementing and operating company-wide business processes, enabling the company to thrive and be strategically positioned in the international cost containment market. Prior to assuming her current role, Rosanna held the position of Manager, Claims, and led with a philosophy that fostered ownership, quality processing, and customer service excellence. Rosanna’s analysis and creation of workflow structures led to the adoption of EDI technology in the daily processing of U.S. medical claims.
With over 20 years experience in the insurance industry, including U.S. healthcare claims and a commitment and passion for quality assurance, Rosanna has been instrumental in ensuring CMN remains focused on quality, customer service and risk management.
Dr. Kim Panovka – Medical Director
Dr. Panovka joined CMN Inc. as Medical Director in January 2004. She holds both a MBBCH degree and a post-graduate DTM&H degree from the University of the Witwatersrand in South Africa. Prior to joining CMN, Dr. Panovka spent several years as the General Manager/Medical Director for Europ Assistance in South Africa, practiced in trauma and intensive care units, and was a flight doctor on air ambulances.
With over 15 years of medical experience including extensive U.S. and international experience in trauma, emergency medicine, and air ambulance services, as well as, her vast experience as a medical consultant in the health insurance industry with a specific focus on U.S. medical cases, Dr. Kim Panovka provides a wealth of medical expertise to CMN.
Mahmoud Ramadan – Director, Claims and Repricing
Mahmoud joined CMN Inc. as Director, Claims and Repricing in April 2006. He holds a Bachelors degree in medical science and nursing from the University of Jordan, as well as a Masters of Business Administration (MBA) degree from the University of Wollongong – Australia. Mahmoud also holds an Associate in Life and Health Claims from ICA, and holds Associates in Customer Service (ACS) and Life Management (ALMI) from LOMA. Prior to joining CMN, he was the Assistant Manager of group health claims for a multi-national insurance company in Dubai. There he was responsible for handling medical insurance cases including case management, cost containment, claims processing, as well as PPO services.
With over a decade of experience obtained in both the insurance and healthcare delivery fields, Mahmoud brings a strong international claims management and cost containment background to CMN.
Tarra Mont-Cologan – Director, Case Management
Tarra joined CMN Inc. as Director, Case Management in January 2006. She holds an undergraduate degree in medical ethics from St. Mary’s University, and a Masters of Science (M.Sc.) degree in health administration and education from Dalhousie University/University of Toronto. Tara has also completed nursing courses and numerous clinical and healthcare management certifications. Prior to joining CMN, Tarra led the quality, utilization review, and risk management programs at a leading children’s hospital in Minnesota and was responsible for insuring legislative and quality-of-care standards were followed throughout all practices within the hospital. Tarra was also the Regional Director of Quality/Risk Management & Accreditation for a hospitals & health sciences corporation in New Brunswick, where, along with managing those programs, she was also responsible for implementing them within an amalgamation initiative, which merged the region’s seven hospitals, 4 Health Centers, and 5 Community based services under one leadership team.
With over 20 years of healthcare experience obtained in the hospital and medical insurance fields, Tarra brings a strong case management, incident reporting/risk management, and quality monitoring background to CMN.
Lisa Cook – Director, Human Resources
Lisa joined CMN Inc. as Director, Human Resources in January 2007. She holds an Honors Bachelor of Arts degree in communications from Queen’s University, as well as a Post Graduate Diploma in human resource management (CHRP) from Seneca College. Prior to joining CMN, Lisa was the Human Resources Manager for one of Canada’s largest automotive manufacturers. There she was responsible for recruitment, employee relations, organizational development, performance, and team management.
With over a decade of human resources and management experience obtained in both the automotive and healthcare industries, Lisa brings a strong organizational development and employee relations background to CMN.
Brad Loder – Director, Marketing
Brad joined CMN Inc. as Director of Marketing in July 2009. He holds an Honors Bachelor of Arts degree from the University of Waterloo and earned his Masters in Business Administration (MBA) degree from Niagara University. Prior to joining CMN, Brad was the Director of Marketing for one of Canada’s oldest financial institutions. In this leadership role, he was responsible for the development of the company’s annual marketing plans, branding, and print and online advertising initiatives.
With nearly a decade of marketing experience obtained in both the insurance and financial services industries, Brad brings a strong marketing, communications, product management, and team management background to CMN.
Reid Cawston – Executive Director, Account Management
Reid joined CMN Inc. as Executive Director, Account Management in August 2009. He is a graduate of the Hahnemann College of Homoeopathy (UK) and attended the program on negotiations at Harvard University. Prior to joining CMN, he was the Executive Director, Strategic Partnerships at a leading U.S. healthcare insurer. There, he was responsible for developing partnerships with insurance companies around the world.
With over a 20 years of healthcare experience obtained in both the insurance and healthcare delivery fields, Reid brings a strong consultative, customer centric approach to relationship and account development background to CMN.
